Our People

At Civium, we believe that strata management is about people. About the relationships between people. That’s why we put “people” in our name – Civium Strata People.

Our people are experienced, knowledgeable, eager to please and look for the win-win. Our people are driven by passion to make things work and make things right.

We invite you to meet some of our people.

  • Alice Ryan
    Executive Assistant to Managing Director
  • Anne-Maree Palasrinne
    Customer Service Manager

    What did you do before you arrived at Civium? I was a fulltime Mum before I arrived at Civium Strata, I also worked on the weekends in retail.

    Why did you join Civium? I found Civium to be the perfect work – life balance. I also love the great people that work for Civium.

    What is the most satisfying part of your job? I love being able to build relationships with clients.

    Outside of work, what is the thing that most interests you? Friends, family & gardening.

     

  • Byron Butt
    Strata Manager
  • Caroline Mitchell
    Senior Strata Manager

    What did you do before you arrived at Civium? This covers a lot of years, but just before, I worked with Colliers International in Commercial Property Management and Leasing. I have had several of my own businesses including being the owner and property manager of my own commercial property, and being a Property Developer.

    Why did you join Civium? I was offered a strata management role and decided it would be interesting and challenging.

    What is the most satisfying part of your job? Helping owners and committees in the smooth operations of their strata plan, often this involves solving historical problems, but it is always pleasing to turn things around and know that your efforts are appreciated.

    Outside of work, what is the thing that most interests you? Anything outdoors:- walking, gardening, horse riding, mountain climbing…

     

  • Chris Miller
    Director, Business Development

    What did you do before you arrived at Civium? I was a Carpenter.

    Why did you join Civium? Previously CUPS – I was interested in a career in property and I joined as a Strata Manager as this seemed like a good entry level position.

    What is the most satisfying part of your job? Covering new territory in complex areas of strata that have not yet been done.

    Outside of work, what is the thing that most interests you? Travel.

  • Ciro Figaro
    Maintenance Assistant

    What did you do before you arrived at Civium? I worked as a Compliance Manager in STM (Strata Title Management), previous to that I was working as solicitor in Italy.

    Why did you join Civium? I share the values and the goals set by the company.

    What is the most satisfying part of your job? Delivering excellent customer service and helping in the resolution of issues, especially when they related to repairs and maintenance, as these are the things that became a reason of frustration for strata owners.

    Outside of work, what is the thing that most interests you? I am currently studying law part-time, and when I have spare time I like swimming.

  • Debbie Menser
    Administration
  • Diane Roenne
    Senior Strata Manager

    What did you do before you arrived at Civium?  I worked at another strata company

    Why did you join Civium?  I have known Tony Foreshew for a few years and worked with him previously

    What is the most satisfying part of your job?   A successful meeting with owners who may have previously been unsatisfied with the service of the strata managers

    Outside of work, what is the thing that most interests you?  Varied and many interests

  • Garry Lee
    Insurance Manager

    What did you do before you arrived at Civium? Worked as a Strata Manager with another company. Prior to that I was in the Insurance Industry for 38 years

    Why did you join Civium? I wanted to get back to Insurance and this position combines both Insurance and Strata.

    What is the most satisfying part of your job? Being able to finalise Insurance claims for those unfortunate enough to have to make a claim.

    Outside of work, what is the thing that most interests you? I enjoy rugby league, soccer, rugby union and spending time with family and friends.

  • Greg News
    Strata Manager

    What did you do before you arrived at Civium? I worked as a Strata Manager in Newcastle NSW.

    Why did you join Civium? I moved to Canberra to provide family support of my son who is studying at ANU. I wanted to work in Strata and believed Civium Strata was the best place for me.

    What is the most satisfying part of your job? I love the feeling of accomplishing positive outcomes for my Owners Corporation.

    Outside of work, what is the thing that most interests you? I have an interest in studying History/Ancient History

  • Helena Sugar
    Strata Manager
  • James Sheldon
    Strata Manager

    What did you do before you arrived at Civium? I have previously worked as a Property Manager and prior to that a Building Manager.

    Why did you join Civium? I joined Civium to start work in Strata as it was more inline with my skill set and interests, i saw Civium (Ray White) as an established brand with a strong foundation.

    What is the most satisfying part of your job? Helping people and getting results.

    Outside of work, what is the thing that most interests you? Computer games, and driving.

  • Jarrod Smith
    Strata Operations Manager

    What did you do before you arrived at Civium? Before I began my career at Civium I worked as a Terminations Officer for novated car leases to Government employees. Starting out as a new lease provider, later transitioning into a Terminations Officer handling residual payouts. This involved auctioning vehicles, organising direct payout of the residual valve of the vehicle or privately selling on behalf of the Government employee.

    Why did you join Civium? I joined Civium to begin a career in an industry that is a fast paced environment with being responsible for handling a person’s most important asset(s). Civium promotes a great family like culture, an opportunity to grow and learn under a company structure that supported your ambitions at each step of the way and often provides new opportunities that is best suited to the employee. Civium encourage innovation, internal promotion and leadership from some of the best in the industry.

    What is the most satisfying part of your job? On a daily basis as a Division Manager I am faced with many complicated situations to which I am relied upon to provide advice and guidance to internal staff and external clients. The satisfaction comes when situations are resolved successfully and in the best interest of those affected, coupled with the fact that Civium at every opportunity show their commitment and support to internal staff and external clients as if it were their investment or home in which they owned and were apart of.

    Outside of work, what is the thing that most interests you? My interests outside of work relate to Djing at various local clubs at every opportunity and being as active as possible with either the gym, sports & bodyboarding at my former home, the coast.

    In the 5 years Jarrod has been with Civium Strata People, he has achieved a great things, resulting in promotion within a short period of time from Strata Manager to a Senior Strata Manager to Pod Leader – responsible for a team of 4 Managers, and more recently with a promotion to become responsible for 50% of the organisations department as one of two Strata Division Managers, along with a portfolio of high profile clients.

    Jarrod has the ability to translate and interpret relevant legislation that is consistently of a very high standard, whilst remaining unbiased through his understanding and application of the regulations to those who rely on him and the specific information that is required. Jarrod demonstrates on a daily basis, to internal staff and external clients, his clear and concise understanding of challenging situations in which Jarrod accomplishes a positive outcome for all parties involved through education, managing expectations and producing results that are in line with legislative regulations. Jarrod has acquired many skills and vast experience that he applies through understanding how the legislation should be operated, consequences of outcomes for external clients and the organisation whilst achieving successful results.

    Jarrod has been an integral part of designing and building procedures in assisting Managers within the organisation to become more efficient, provide a higher level of service to external clients and create improved methods to effectively be adopted by the organisation in current daily routine. Jarrod consistently manages the department and a high level of clientele through many challenging tasks simultaneously. Jarrod promotes within the industry the standard for levels of service through communication, pro-activeness and constant clear progression advice of individual tasks irrespective of their complexities.

    Jarrod has a natural ability to assist every situation with an approach of empathy, active listening, tailored content and communication that results in a style that proves positive for clients in achieving successful outcomes. As a Division Manager, Jarrod resumes the responsibility for taking on clients that have conveyed their concerns for different reasons which results in a higher level of sensitivity towards service standards, knowledge and the ability to effectively   improve previous expectations to a point that secures future business through earned respect, rapport, trust and confidence in Civium Strata.

  • Josh Hopper
    Strata Manager

    What did you do before you arrived at Civium? I was an Apprentice Electrician.

    Why did you join Civium? It was a new challenge to have a job in an office and providing customer service as apposed to doing a trade.

    What is the most satisfying part of your job? When owners are happy with the service provided, I am happy.

    Outside of work, what is the thing that most interests you? I enjoy football in the winter, and anything outdoors in the summer including camping, four wheel driving and going to the beach.

     

  • Josh Jasnos
    Senior Strata Manager
  • Keith Woodman
    General Manager ACT

    What did you do before you arrived at Civium? Shopping Centre Management. 

    Why did you join Civium? I joined Civium because of the opportunity to apply my people management and business development skills in an organisation with a strong brand in the ACT market.

    What is the most satisfying part of your job? Mentoring and working with a fabulous team of dedicated people. 

    Outside of work, what is the thing that most interests you? Good food and wine.  

  • Kiri Budworth
    Strata Manager

    What did you do before you arrived at Civium? I worked in Property Management in Sydney

    Why did you join Civium? Having moved from Sydney I wanted to get out of Property Management and explore a different challenge.

    What is the most satisfying part of your job? I love the sense of community that I share with my fellow colleagues and the level of support that is provided by Civium Strata. 

    Outside of work, what is the thing that most interests you? I love exploring and trying new things so travel is always essential.

  • Kylie Harding
    Chief Finance Officer

  • Maryse Dingle
    Maintenance Manger

    What did you do before you arrived at Civium? Before working at Civium I worked at another strata company called STM.

    Why did you join Civium? I was given an opportunity to broaden my knowledge and implement and set up a department which is working very successfully now.

    What is the most satisfying part of your job? I love been able to help all owners with their queries in relation to repairs and maintenance.

    Outside of work, what is the thing that most interests you? Spending time with my family and friends, spending time outdoors exercising, dancing and shopping.

  • Melissa McQuade
    Invoicing Officer
  • Peter Majdandzic
    Strata Manager

    What did you do before you arrived at Civium? Capital Works Project.

    Why did you join Civium? I joined because of the industry reputation.

    What is the most satisfying part of your job? Dealing with the clients.

    Outside of work, what is the thing that most interests you? Golf and Fishing.

  • Philip Pappas
    Senior Strata Manager

    What did you do before you arrived at Civium? I was a Senior Strata Manager at another strata company

    Why did you join Civium? Requested to come and join a champion team

    What is the most satisfying part of your job? Knowing that the job has been completely and satisfactorily for our clients

    Outside of work, what is the thing that most interests you? Relaxing on a beach reading in Summer, and going to sporting events in Winter

  • Rachael Cahill
    Strata Manager
    Rachael joined the Property Management industry over 4 years ago.  Her invaluable experience and knowledge in the field has assisted her in finding her new career as a Strata Manager with our Civium Strata People team.
    Rachael has obtained a great deal of satisfaction in assisting clients with the daily enquiries that go hand-in-hand with the responsibilities of a Strata Manager.  She is continually striving to expand her knowledge and experience in the Real Estate industry and loves the challenges that come with being a Strata Manager.
  • Rachael McClellan
    Levies & Arrears Officer

    What did you do before you arrived at Civium?

    Why did you join Civium?

    What is the most satisfying part of your job?

    Outside of work, what is the thing that most interests you?

  • Sarah Weihrauch
    Strata Manager

    What did you do before you arrived at Civium? Before working at Civium I worked at Eagle Real Estate in Holland Park, Brisbane.  I was an Assistant to the Body Corporate Manager.

    Why did you join Civium? I joined Civium Strata People due to a move to Canberra and an interest in perusing a career in Strata Management.

    What is the most satisfying part of your job? The most satisfying part of my job is knowing that I am helping to make positive changes and helping owners with ongoing issues around their complex.  It is always satisfying to have an owner call you and thank you for the help that you have provided.  That’s what keeps me doing my job.

    Outside of work, what is the thing that most interests you? As we are quite new to Canberra and as my children are young, we love to get out and explore Canberra.  We also love to go camping and enjoy being outdoors.

  • Shannon Rawlings
    Business Development Associate

    What did you do before you arrived at Civium? I was working for the Department of Health and Ageing.

    Why did you join Civium? I wanted to be in a organisation and position where i could further my career. 

    What is the most satisfying part of your job? Helping our valued Developers and Clients

    Outside of work, what is the thing that most interests you? Spending quality time with friends and family.

  • Tabitha Metherell
    Strata Manager

    What did you do before you arrived at Civium? I was a lucky enough to spend 3 years at home raising my daughter.

    Why did you join Civium? I liked the challenging role of Strata Manager and felt that the company would be a great match for me.

    What is the most satisfying part of your job? I really enjoy the highly personal levels of customer service that we provide to our clients.

    Outside of work, what is the thing that most interests you? I love making the most of my spare time with sports, anything fun and being with friends and family.

  • Tina Tang
    Accounts Manager

    What did you do before you arrived at Civium? I worked as a trust accountant with another strata company in Sydney.

    Why did you join Civium? To join a great team and work with great people.

    What is the most satisfying part of your job? Being able to help owners regarding all financials enquiries.

    Outside of work, what is the thing that most interests you? I love food, playing video games and travelling.

  • Tony Foreshew
    General Manager NSW

    What did you do before you arrived at Civium? I started off as a Strata Manager back in 1999 managing small and large prestigious buildings. Over the course of several years held several senior positions last of which was General Manager Group Operations at a large Sydney/Northern NSW Strata Management firm.

    Why did you join Civium? The vision, the culture and journey of being part of a successful and expanding organisation.

    What is the most satisfying part of your job? The people engagement (staff/clients) and having completed a task, objective, project to the satisfaction of the client or beyond their expectations. Building on systems, processes and efficiencies. Building teams and a creating a supportive culture.

    Outside of work, what is the thing that most interests you? My family and spending quality time with my wife Chantel and three children, Nevaeh, Shia and Whisper. Sport, Rugby League, Soccer…anything sport related.

  • Tristan Veurink
    Strata Division Manager

    What did you do before you arrived at Civium? I entered the strata industry directly from College education at the tender age of 18.

    What is the most satisfying part of your job? Training and mentoring staff, monitoring their progression and proudly assisting with their ongoing development.

    Outside of work, what is the thing that most interests you? Golf, fishing and basically anything outdoor related!

  • Vasiliki Merkoureas
    Strata Associate

    What did you do before you arrived at Civium?
    I worked in the hospitality industry as a waitress and barista.

    Why did you join Civium?
    I wanted a career that was both challenging and in which I could grow.

    What is the most satisfying part of your job?
    Working with such a great team and being able to use my customer service skills from hospitality to assist our clients.

    Outside of work, what is the thing that most interest you?
    Being outdoors, especially going for walks or being at the beach and hanging out with family and friends.